Question 1

How Syself pricing works?

Accepted Answer

We have a free plan, where you can manage a single cluster with up to five nodes, and paid plans. Our pricing for the paid plans is based on your transaction volume with the cloud provider. We charge a base platform fee (starting at €299) depending on which plan you choose, plus a percentage of your cloud provider spending. We don't charge for CPU and memory usage, nor for the amount of nodes and clusters.

Question 2

Can we try it out?

Accepted Answer

Yes, you can! Just contact us, and we will offer you a free trial period of 14 days. You can cancel free of cost at any time within these two weeks.

If you want to try Syself Autopilot for a longer period of time, you can join our free plan waiting list.

Book a Demo

Question 3

How does Syself's price compare to other solutions?

Accepted Answer

Syself’s pricing is based on your cloud spend rather than node, CPU, or memory usage, making it more flexible and cost-effective. Unlike other solutions that can become expensive as your clusters scale, Syself ensures you only pay for what you actually use, delivering great value without compromising on features or performance.

Question 4

How is Syself Autopilot different than other Managed Kubernetes solutions?

Accepted Answer

Syself Autopilot provides a user-centered platform for managing Kubernetes clusters with opinionated defaults. Clusters created with Syself Autopilot are 100% reproducible and completely owned by you, and you can give your clients or teams controlled access to their own resources across multiple clusters, without losing central control.

Upgrading a cluster is as simple as changing a variable, and all the components (OS, Kubernetes control and data planes, and applications) are managed by our platform. Besides, we offer additional services on top such as SLAs, application deployment, and custom software development.

Question 5

Is there a portfolio of Syself's work and services?

Accepted Answer

We’ve built and maintained the most popular Cluster API Provider, managing thousands of servers in production at Hetzner, and successfully developed the Hivelocity provider, which will be in production soon.

We actively contribute to other provider integrations and the Cluster API project, ensuring deep alignment with community standards.

We've won a public tender from the German government to build a KaaS framework for managing Kubernetes clusters' lifecycle, aiding the government and agencies to use Cluster API. This will be used as the foundation for Gaia-X, a European initiative to build a federated and sovereign infrastructure.

Question 6

Can we get a discount?

Accepted Answer

Our pricing is based on your transaction volume with Hetzner, but for companies with a higher transaction volume or special use cases we recommend getting in touch with our sales team.

Question 7

Can I add custom features to my plan?

Accepted Answer

For special use cases, we do offer customized solutions, that can be priced separately from the platform. We recommend getting in touch with our sales team to discuss details and conditions.

Question 8

How is provider usage measured?

Accepted Answer

We measure cloud usage based on your invoice from the provider. We only take into account the resources that are managed by our platform. This means that you can keep the same provider account for other uses and you won't be billed by them. This approach is more flexible than charging per cluster, nodes or resource usage, and ensures a fair pricing, where customers get charged only for what they use.

Question 9

Can I cancel my subscription?

Accepted Answer

Yes. You can cancel your subscription at any time. The cancellation will take effect in the next billable month. If you cancel your subscription before your trial period ends, there will be no charges.

Question 10

Can I upgrade or downgrade my plan?

Accepted Answer

Yes. You can upgrade your downgrade your plan at any time. For upgrades, the change will take effect immediately, and you will be charged the new plan's base price by the end of the current month. For downgrades, you need to ensure no features which are not part of the new plan are being used. The change will take effect in the beggining of the next billable month.

Question 11

Are there any hidden fees?

Accepted Answer

No. We take transparency seriously, and always try to communicate our pricing in the most clear, concise way possible. If you have any questions regarding our pricing, please reach out to us and we'll answer as quick as possible.

Question 12

Do you offer a free trial or free plan?

Accepted Answer

Yes, we offer both a free trial and a free plan. In the free trial, users have full access to Syself Autopilot for a period of 14 days. For the free plan, the user have access to the base features of our platform, and is able to manage a single cluster, with up to 5 nodes.

Question 13

What payment methods do you accept

Accepted Answer

We accept Credit Card and SEPA for automated billing. For enterprises and customers that have special requirements, we also accept the payment via bank transfer. For more information regarding the payment methods, please contact our sales team.

Question 14

What level of support is included with my plan?

Accepted Answer

Users of the free plan have access to our Community Support. Users of the paid plans have access to Standard Support. For companies with higher support requirements, Premium Support can be acquired separately. On community support, members of the Syself community and occasionally Syself engineers can help by answering your technical questions on our community channels. For questions regarding the product, you can reach out directly to our team. Community Support What is covered: Full access to our documentation, tutorials and articles, Voluntary support from the community and Low priority support via community channels. What is not covered: Dedicated support from the Syself engineers. Standard Support On standard support, you have direct access to the Syself team beyond the community channels, without SLAs. Our team will help you with the initial setup, and we'll try to answer technical questions as soon as possible, by the best of our capacity. What is covered: Guidance on how to set up and use the platform, Support via email, chat and phone and Advice on architecture. What is not covered: Support for the workload, Additional services, such as network configuration and Guaranteed response times and availability.

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